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eShopforHealth > FAQs > Loyalty Program

Loyalty Program


What is the Loyalty Point Program?

  Loyalty Point Program is the benefit provided by to encourage return purchases and reward loyal customers, as we believe in building long-term relationship with our customers.

How does the program work?

  Customers are able to enjoy instant cash rebates with the loyalty points accumulated.
Q  Points and Values

Every SGD$1.00 spent at, you will earn 10 Loyalty Points.
Every 200 Loyalty Points entitles you to SGD$1.00 rebate.


Birthday bonus points

  On your birthday month, we will reward you with 20 Loyalty Points for every SGD$1.00 spent. This is only valid for the FIRST purchase made during the month of your birthday.
Q How to earn extra points?
  Earn 10 Loyalty Points for every delivery acknowledged by clicking on [Confirm delivery] when you receive your items.
Q Redeeming Loyalty Points


  1. If you have a balance in your Loyalty Points Account, you can use those points to pay for purchases made at
  2. When selecting your preferred shipping method, there will be a box to enter the amount of points you wish to redeem.
  3. Continue the checkout procedure. At the confirmation page, you will notice that value of the points redeemed will be deducted from your order.
  4. Once the order is confirmed, your Loyalty Points account will be updated*.
*Please note that any purchase made by redeeming points will only be rewarded with additional points for the amount spent other than points.
Q Minimum points required
  Minimum of 200points are required for redemption.
Q Minimum purchase amount required
  There is no minimum purchase required for point redemption.

Maximum amount of point redemptions allowed per order

  The maximum amount of points allowed for redemption per order is 6,000 points (SGD$30.00).
Q Will I earn points for shipping fees?
  No. When calculating the amount of points earned, the shipping fees is excluded.
Q Will I earn points for tax fees (if applicable)?
  No. When calculating the amount of points earned, taxes are excluded.
Q Will I earn points for discounted products?
  Yes. When calculating the amount of points earned, all discounted products are included.

Will I earn loyalty points with purchases paid with points?


Loyalty points are only awarded for the balance amount payable (after redeeming the points).

Q When will my Loyalty Points be updated?
  Loyalty points will be rewarded after payment has been recieved and verified.



Conditions of Use

  • Loyalty Points are only available to registered members.
  • Loyalty Points can only be collected and used with online purchases at
  • Loyalty Points are non-refundable and not transferrable between members.
  • Loyalty Points are not exchangeable for cash under any circumstances.
  • Loyalty Points are non-refundable for cancelled order.
  • When making payment with Loyalty Points, you may have to select another payment method if there is not enough Loyalty Points to cover the cost of your purchase.
  • When calculating the amount of points earned, shipping fees and taxes are excluded.
  • We reserve the rights to make changes to this policy at any time without prior notice or liability.
Last update: March 2012.