Customer Service :   +65 6515 9818

eShopforHealth > FAQs > Purchase & Shipping

Purchase & Shipping

Q How do I make a purchase?
  You need to sign up for an account before making a purchase.

1. Click on “Add to cart” to add the item to your shopping cart. You can increase the quantity by typing in the desire amount and click “Update Quantity” for new total costing. Click on the “bin” icon   to delete any item from the list.

2. Each time you add an item to your cart, you will be directed to the shopping cart page. From there, you may either choose to “Continue Shopping” or proceed to “Checkout”.

3. The Checkout will take you through steps to complete the transaction, choose your shipping method and shipping address.
If you are a first time customer, you will be prompted to register for account.
If you are a returning customer, you will be prompted to login with your email address and password.

4. Once you review the order and enter your payment information, you will be prompted to confirm your order.

5. An auto-generated email will be sent to you for your records upon every successful order placed.
 Q What is “My Wishlist”?
   We make shopping easy for your favorite things. Create “My Wishlist” page by listing products you like and use so you can keep track of what you need.

You can add an item to your wishlist by using the “Add to Wishlist” button next to each item image and the products will appear on your personal “My Wishlist” page. You can add or remove item(s) from your Wishlist at any time.

Here are the benefits of having a “My Wish list”:
•    View your list of favorites items while you shop
•    Save time when you shop – add to your bag directly from your list
 Q How long does it take for payment verification?
  All payments will be verified within 1 business day from date of payment.
Q What happens when an item is out of stock?

Within Singapore:
All in-stock items from your order will be ship immediately. Any out-of-stock items will ship once they become available, typically within 5 business days. There are no additional shipping charges. If you need further assistance, contact us at Include your order number and email address associated with your account. A customer support representative will help you within one business day. 

Out of Singapore:
 We will notify you via email if an item from your order is out-of-stock. Your complete order will be shipped as soon as the out-of-stock item becomes available (usually within 5 business days]. If you prefer to cancel the out-of-stock item, contact us at Include your order number and email address associated with your account. A customer support representative will help you within 1 to 2 business day.

Q How do I know if my order shipped?
  Within Singapore:
Our customer service support will contact you to confirm the delivery date & time.

Out of Singapore:
We will send you a confirmation email as soon as the order is shipped out. Alternatively, you may log in to your account to check your order status.
Q What if I don’t get an order/shipping confirmation?
  Please contact us at so we can assist you better.
Q What are my shipping options?
  Within Singapore:

•    Free delivery for purchases above SGD$160.
     Delivery takes 2-4 working days from date when payment was verified.

•   Delivery Charge of SGD$6.00 for purchases below SGD$160.
     Delivery takes 2-4 working days from date when payment was verified.

Out of Singapore:

Air Parcel
•    Item will be mailed out within 2 working days from date when payment was verified
•    Delivery takes 5 to 16 working days*from the day after posting.
•    Traceable (with tracking number) for selected countries.
•    Charged based on region

•    Item will be mailed out within 2 working days from date when payment was verified
•    Delivery takes 1 to 5 working days*from the day after posting
•    Traceable (with tracking number)
•    Charged based on region

* Lead times for deliveries are estimanted. Delivery may be delayed due to high volume during festive season or unforeseen circumstances.
Q How do I track my international order?
  You will receive a tracking number for the order and the delivery carrier’s URL in the shipping confirmation email once the item is shipped out.
To track your order, you may click on the URL provided in the email and follow the directions to enter your tracking number.
If you still need further assistance, please contact us at
Please include your order number and email address associated with your account. We will assist you within 1-2 business day.
Q What payment methods do you accept?
  We accept all credit/debit cards or you can pay via your PayPal account*.
*Paypal or the credit/debit card company may charge processing fee for cross border transaction or if the transaction requires currency conversion, which may not reflected on the invoice.
Q Do I need PayPal account in order to purchase items?

No, you can pay by credit/debit cards without having a PayPal account. When you are redirected to PayPal payment page, you will be presented with two options:

(1) Pay using credit cards (shown on the left side of page), and
(2) Log in PayPal account. Just click on the link on the left to pay by credit/debit cards.

Q What is exchange policy?
  We take great pride in our reputation for quality and excellent value.

For incorrect or defective items shipped, we have a seven (7) day exchange policy upon receipt of order by the customer, subject to the following terms and conditions:
•    Item must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, manuals, and all accessories. All packaging must be unmarked and not defaced in any manner.
•    Any item that you received with tags attached must be returned with those tags intact.
•    Item purchased as part of a set or multi-item pack has to be returned as a whole set.
•    This exchange policy does not apply to items that have been stated as Non-exchangeable and Non-refundable on

All returns will be reviewed by before performance of remedies.

We reserve the right to perform remedies including:
•    Replacing it with the same product, or
•    Replacing the product with another product(s) of your choice of equivalent value (or you may wish to top up the difference for a product of higher value)
Q How do I return a product?
  For all return requests, please email us at Please include your contact details, Order number and the reason for return.
Alternatively, you can reach us at +65 6515 9818. We will inform you once the item has been received and proceed with the return if applicable.
Q What if I encounter a problem with my order?
  If you encounter a problem with the order, please contact us via email at or call +65 6515 9818 for assistance.

When your items arrives, please inspect for any damage that may have occurred during shipping. If a product has been broken or damaged during shipping, please call or email us at immediately for advice.

Please keep the box, packaging materials, and the damaged items for inspection by the carrier.

If this procedure is not done, we will not be responsible to replace the damaged items.


Last update:Feburary 2012.